At OpiumApparel, we aim to process and ship all orders within 1–3 business days. All items are already on hand and ready to ship, so once your order is processed, you can expect delivery within approximately one week, depending on your location. We use trusted shipping carriers to ensure your package arrives safely and on time.

If there are any issues with your order during transit—such as delays, damage, or loss—please contact us at opiumbrand8@gmail.com. We will investigate the situation, and if necessary, a refund or replacement will be issued. Your satisfaction is important to us, and we’re committed to making things right.

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At OpiumApparel, all sales are final. We do not offer refunds or exchanges for items based on dislike, fit, or change of mind. Please ensure you review product details and sizing information carefully before placing your order.

Refunds are only issued in the case of:

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at opiumbrand8@gmail.com, including your order number and clear photos of the issue. Once reviewed and approved, we will issue a refund or replacement as appropriate.

We appreciate your understanding and support for our policy as a small business.